Fidelity Dealer Services:

We’ve dealt with a number of companies through the years for our warranty products to help improve our back end, and everyone always promises us the world, yet seldom deliver on what they preach.

We are pleased to say that what Fidelity has promised us, expectations have been greatly surpassed as they continue to ‘over deliver’ for us. For example, we were down for several days in our F&I department due to illness. I called Fidelity, they had one of their people in our store the next day for those days, doing deals and selling product. Further, we had a temporary opening in F&I for 3 months, they found and placed a great F&I person for us. This is just not the norm, and we are grateful for their services.

We look forward to a long lasting relationship with Fidelity as they continue to help us in all aspects of finance where CNA didn’t.

Sincerely,

Azi Parvez, Financial Director

Greg,

I have never expressed in writing to any vendor or partner a letter of appreciation. Over the past year at Hudson Toyota, you have made such a demonstrative impact on my dealership’s results that I wanted to write you this letter to say thank you.

As you know, Hudson Toyota has high producing sales and F71 departments. At first, I was hesitant to believe you would be able to make an impact but your expert training motivated my staff and eventually moved out PVR almost $235 higher for the year. The approach you took in teaching and motivating my staff both as a group and individually made an impact in a way unlike any other training they have ever participated in. Since your training our warranty penetration has increased a full 10% and our after sale per car has gone up almost $145 PVR.

One of the most important issues within the dealership is customer satisfaction index score. With your help our customer satisfaction finance index specifically went up 5 points and this progress has enabled us to be green for the year and maintain a CSI score of 95.06 year to date.

These impacts are extremely hard to create especially when you consider we delivered almost 8,000 new and used vehicles this year. With the increase in our numbers in the finance department, our sales department was able to be more aggressive in our deal making. Between new and used, I strongly believe that your impact was not limited to our back end gross profit but to our overall volume and we were able to sell an additional 1,000 cars this year alone.

Great job this year and we look forward to your continued training at Hudson Toyota.

Sincerely,
Wayne Schey, President
Hudson Toyota
585 Route 440
Jersey City, NJ 07305

To whom it may concern:

I am the Service Director at Linden Volkswagen.  I am writing this letter of recommendation on behalf of Fidelity Dealer Service and their vendor Triple Protection Auto Care known as “Tri-Pac”. Over my many years of Car Dealership/Service experience, I have come across countless Warranty and aftermarket providers. My service writers could not be happier with the switch. Tri-Pac is without a doubt the easiest, most reliable provider I have used to date. Calling in a claim is simple and quick. There is never an issue getting claims approved and I am always paid in a very timely manner. My Fidelity Rep is in every week with a Tri-Pac Claims Report, showing monthly activity and assisting in closing any open ROs. I am proud to say I use Tri-Pac products and have an agent like Fidelity Dealer Services..

Rick Campbell
Service Director
Linden Volkswagon
973.224.1143

To Whom It May Concern:

My name is Ryan McCulloh, I am the GM of Temecula Hyundai. I brought in a tire and wheel bundle product from Fidelity Dealer Services into my store two years ago. This product, which is called “Titanium”, has been a huge success. The addition of Fidelity’s Titanium has single handedly increased my PVR. We have had a solid working relationship with Fidelity in all aspects of our business. Simply put, they do what they say they’ll do. In addition to my finance managers loving their product, so does my service department. Claims are handled with ease to go along with paying full retail for the repair. I would recommend Fidelity to any dealer.

Sincerely,

Ryan McCulloch
General Manager
Temecula Hyundai

I am very pleased with Fidelity Dealer Services. We switched to Fidelity in June of 2018. They set very high goals for us and I am pleased to say that they have not only met our goals but have exceeded them. Below are a few highlights of the improvements I have seen since partnering with Fidelity.

• Drastically increased the number of VSC sales per month
• Drastically increased all product sales in finance
• On pace to increase finance department gross by over $600,000+
• As a result of this significant backend improvement we are able to be more aggressive on the front end and as a result we have also increased vehicle sales.

Feel free to contact me directly with any questions.

John Smith
General Manager
Smith Motor COmpany
908.835.8100

We brought in Fidelity Dealer Services two years ago to replace JM &A. We were most interested in establishing a relationship with a vendor who would work hand in hand with our finance department, service department as well as our sales staff. In addition:

• Fidelity helps us with hiring employees.
• Fidelity has sent us their own finance managers to “fill in” when we were in need.
• Fidelity comes to our dealership and trains our finance managers when needed.
• Fidelity handles every single claim without any issues.
• Fidelity excels in training salespeople, Service, BDC, and finance managers.

As of a result of Fidelity’s efforts, we have increased our PVR dramatically and were recently awarded the most improved Jeep Dealership in the Northeast. I highly recommend Fidelity Dealer Services.

Michael Podell
General Manager
Salerno Duane CDJR